Account Deletion Policy

How to ask

• On the web: use the account deletion page. It works without the app.
• In the Hydara app: once the app is available, go to Settings, then Delete account.
• No longer have the email address on your account? Contact us and we will confirm who you are another way.

What happens after you ask

1. We email the address on the account to confirm the request. Nothing is deleted until you confirm.
2. If you asked for a copy of your data, we send it to that address before anything is deleted.
3. We complete the deletion within 30 days of your confirmation and email you when it is done. Our confirmation email gives the date and lists what is kept.
4. Until the deletion runs, you can stop it by contacting us.

For now, the Hydara team handles each request by hand.

What is deleted

• Your profile: name, email address and phone number
• Your sign-in, including any link to Apple or Google sign-in
• Your alert settings and your text and push subscriptions
• Your access to shared tubs
• Payment cards saved with our payment processor
• Messages and requests you sent through our website forms
• Your contact record in our support tools

What is kept for safety and legal reasons

Some records must be kept after your account is deleted, for safety and legal reasons:

• Your tub's safety and dosing records. Kept: At least 3 years.
• Invoices and tax records. Kept: The period our accountant sets for tax records.
• Records of the agreements you accepted. Kept: Set before the app launches.
• Fraud prevention and legal-duty records. Kept: Set before the app launches.

We remove your name from these records where the record allows and keep them in a restricted store that only authorized Hydara staff can open, for a safety or legal reason. Because Hydara can still link them to you, we do not call them anonymous.

When a period ends, we delete the record. A legal hold can make us keep a specific record longer.

Shared tubs

If other people have access to a tub with you, such as a co-owner, a property manager or your service partner, only your link to the tub is removed. Their access and the tub's history stay. If you are the account owner and others depend on the account, contact us first so the account can be handed over.

Records your partner keeps in its own systems follow your partner's terms.

Your unit and your water-care service

• Deleting your account does not remove or disable a unit you own.
• Deleting your account does not by itself end your water-care service. An open subscription ends under its agreement first, including any terms for ending early. To start that at the same time, tick "Also end my water-care service" on the deletion page. If you do not, we will ask you about the subscription when we confirm your request.
• What happens to the unit when the service ends follows your Purchase and Subscription Agreement.

Questions

Questions about this document? Email support@hydara.com or use our contact form.

Postal address: Hydara LLC, Business address to come

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