Terms of Service

About these terms

These terms are an agreement between you and Hydara LLC ("Hydara", "we") about your use of hydara.com, the Hydara app (including its web version at app.hydara.com) and your Hydara account. By using the website or the app, you agree to them.

Buying a Hydara unit and Hydara's water-care service is governed by the Purchase and Subscription Agreement, which we publish on our legal page before ordering opens. If that agreement and these terms disagree about the unit, the service or billing, the agreement wins.

The Privacy Policy explains how we handle personal information, and the SMS Terms cover text alerts.

Who can use Hydara

You must be 18 or older to create an account. Hydara serves properties in the United States only.

The website

• The website describes Hydara and lets you contact us, ask for service, or apply to become a partner.
• Hydara is available in select ZIP codes, and ordering opens one ZIP code at a time. Where ordering is not open, a service request puts you on our list. It is not an order and does not commit you or us to anything.
• Prices and plan details on the website are not an offer. What you pay is set by the Purchase and Subscription Agreement you accept when you order.

Your account and the app

The Hydara app is for people who already have a Hydara unit, the people they invite, and the partners who serve them. Nothing is bought in the app; buying happens on the website. Before the app shows any reading, it asks you to accept these terms.

• An account can have an owner, managers, read-only users and partner staff. Each sees and changes only what their role allows.
• Keep your sign-in private, and tell us if you think someone else has used your account.
• Give us accurate information, and keep your contact details current so alerts reach you.
• Invite only people you trust to see your tub's readings. Readings can show when a home is likely empty.

What the app shows, and its limits

• The controller on your tub measures pH, ORP, temperature and TDS. It does not measure free chlorine, calcium hardness or total alkalinity. Those are tested by hand: by you on a DIY plan, or by your partner on full service.
• Each value in the app shows where it came from (Measured, Manual, Estimated, Stale or Unavailable) and, where there is one, when it was taken. Each status is shown as In range, Attention, Out of range, or Unknown with the reason.
• Readings and alerts depend on the controller, your home network, the controller platform's provider, mobile carriers, and Apple and Google. Any of them can delay or stop readings and alerts. When a reading is old, the app says so.
• Who receives alerts depends on the service level you choose.

Your responsibility for the water

The device assists; the owner or operator remains responsible. The controller doses EPA-registered sanitizer and pH correction according to its settings, and Hydara watches the readings. Neither replaces your own judgment or the hand tests described above.

• Check the water before anyone uses the tub. If your water looks wrong, do not wait for an alert. Keep everyone out of the tub and contact your partner or Hydara.
• Keep everyone out of the tub when the app or the tub says not to use it.
• If you rent out your property, test the water by hand before guests use the tub, and tell your guests how to use it.

Hydara partners

A local Hydara partner sells the water-care service, installs the unit, does the service visits and is your first contact. Hydara supplies the unit, the software and the warranty, and watches every unit's readings. Hydara approves each partner and may act as your partner itself. The Purchase and Subscription Agreement sets out your partner's part in your service.

Acceptable use

You agree not to:

• use Hydara to break the law or anyone's rights;
• get into an account, tub or data you are not allowed to see;
• interfere with, overload or probe the website, the app or a controller, except as our security policy allows;
• copy, scrape or resell the website, the app or their data, or reverse engineer the app, except where the law allows it;
• use our forms to send spam, or to send us someone else's details without their permission;
• give false information or pretend to be someone else.

The app and our content

We give you a personal, non-transferable license, which we may withdraw, to use the app to manage the tubs on your account. The Hydara name and the content of the website and app belong to Hydara LLC or its licensors.

If you send us ideas or feedback, we may use them without owing you anything.

Other companies' services

Hydara relies on other companies, including the controller platform's provider, Stripe, Apple and Google. Their own terms apply to their services, and app store terms apply when you download the app.

Suspending or closing an account

We may suspend or close an account that breaks these terms, puts other people at risk, or must be closed to meet a legal duty. You can ask us to delete your account as described in the Account Deletion Policy. Closing an account does not by itself end a water-care subscription; that follows the Purchase and Subscription Agreement.

Disclaimers

The website and the app are provided “as is” and “as available”. To the extent the law allows, Hydara disclaims all warranties for the website and the app, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and does not promise that they will always be available, free of errors or accurate. This does not affect the written limited warranty on the Hydara unit, what the Purchase and Subscription Agreement promises about the unit and the service, or any right the law gives you that cannot be waived.

Limitation of liability

To the extent the law allows, Hydara is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or use, arising from the website, the app or these terms. For any claim arising from them, Hydara’s total liability is limited to the greater of $100 or the amount you paid Hydara in the 12 months before the claim. These limits do not apply where the law does not allow them, and they do not change what the Purchase and Subscription Agreement says about the unit and the service.

Governing law

These terms are governed by the laws of the State of Utah, without regard to its conflict-of-law rules. Any dispute about them will be decided by the state or federal courts located in Utah, and you and Hydara agree to those courts’ jurisdiction. Either of us may instead bring a claim in small claims court if it qualifies. Nothing in this section takes away a consumer protection that the law where you live gives you and that cannot be waived.

Changes to these terms

When we change these terms, we post the new version here with its version number and effective date. If a change is material and not in your favor, we will tell account holders by email and in the app at least 30 days before it takes effect, and ask you to accept the new terms where that is required.

Questions

Questions about this document? Email support@hydara.com or use our contact form.

Postal address: Hydara LLC, Business address to come

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