SMS Terms
- From
- Hydara LLC
- Version
- 0.1
- Effective
- November 2026
- Earlier versions
- None. This is the first version.
What this covers
The text alerts you can choose in the Hydara app, and how to stop them.
- You opt in only in the app. Website forms never ask.
- Consent is not a condition of purchase.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to opt out, or HELP for help.
The program
Hydara alerts is the text message program of Hydara LLC. If you opt in, we send you alerts about your tub's water and equipment, and links to your service reports. Hydara sends no marketing texts.
Text alerts start once the Hydara app is available and mobile carriers have approved the program.
Sending number: Listed here once carriers approve the program
How to opt in
You opt in only in the Hydara app, by ticking an unchecked box next to a short description of these texts. Website forms never ask for consent to text messages.
Consent is not a condition of purchase. You do not need to agree to texts to buy or use Hydara.
After you opt in, we send one text to confirm it.
How often, and what it costs
Message frequency varies with what happens at your tub. Message and data rates may apply.
How to stop texts
Reply STOP to any text from Hydara to stop all texts from Hydara to that number. We send one text to confirm, and then no more. Critical alerts continue by push notification and email, which you can change in the app. Reply START to receive texts again.
You can also turn text alerts off in the app, or ask us by email to stop them. We act on these requests as soon as we can, and within 10 business days at most.
Help
Reply HELP to any text from Hydara for help, or email support@hydara.com.
Delivery
Texts can be delayed or not delivered, so a text is never the only way we send a critical alert. Mobile carriers are not liable for delayed or undelivered messages.
Changing your number
If you change or give up your mobile number, update it in the app or tell us, so alerts about your tub do not go to someone else. Because numbers are reassigned, we check from time to time that a number still belongs to the person who opted in.
Privacy
We handle your number and your consent as the Privacy Policy describes. We do not share your mobile number or your consent to text messages with anyone for their own marketing.
Questions
Questions about this document? Email support@hydara.com or use our contact form.
Postal address: Hydara LLC, Business address to come