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Delete your Hydara account

Ask Hydara to delete your account and the personal data linked to it. You do not need the app.

For now, the Hydara team handles each request by hand and emails you to confirm before deleting anything.

Every field is needed unless it says optional.

We email this address to confirm. Nothing is deleted until you confirm.

Your service then ends under its agreement, including any terms for ending early. This does not remove or disable a unit you own. What happens to the unit when service ends follows your agreement.

We email you a copy of the data linked to your account before anything is deleted.

We use this email address only to handle your request. Privacy Policy

No longer have that email? Contact us and we will confirm who you are another way.

What is deleted, and what is kept

Deleted

  • Your profile: name, email address and phone number
  • Your sign-in, including any link to Apple or Google sign-in
  • Your alert settings and your text and push subscriptions
  • Your access to shared tubs
  • Payment cards saved with our payment processor
  • Messages and requests you sent through our website forms
  • Your contact record in our support tools

Kept for safety and legal reasons

  • Your tub's safety and dosing records. Kept: At least 3 years.
  • Invoices and tax records. Kept: The period our accountant sets for tax records.
  • Records of the agreements you accepted. Kept: Set before the app launches.
  • Fraud prevention and legal-duty records. Kept: Set before the app launches.

Deleting your account does not remove or disable a unit you own. If you share a tub with others, only your link to it is removed.

Read the Account Deletion Policy